Questioning Skills

 

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Developing Questioning Skills

In action learning, groups concentrate on building their questioning skills and extending the range of questions available to them in order to probe deeply into the complex problems which form the basis of their work. Action learning contrasts procedural knowledge where we already know what to do, with the ambiguity of the typical action learning problem chosen precisely because we need to explore what to do and perhaps even learn new skills in order to solve the problem. In this instance, new insights come from effective questioning. Some types of questions useful for action learning are:

Information Questions

Information Questions: How, What, Where, When, and Why?
Precision Questions: 'What exactly?', or 'How much?', or 'Always?'
Powerful Questions: 'What's stopping you?' or 'What are you afraid might happen if you. . .?'
Reflective Questions: 'So you're saying that. . .'

Probing Questions

Clarifying: 'Are you saying that. . .?'
Understanding: 'Could you explain that further?'
Offering ideas/Insights: 'Have you thought of. . . .?'
Digging Deeper: 'What else has happened?'
Unpeeling Layers: 'And then what happened?'

Group Processing Questions

How can we help you?
What is happening here now?
Is it helpful/productive?
How are you feeling about the group right now?
What have we learned?

Focus on Learning

So what have you learned from that?
from your personal reflections?
from the case work?
from our work as a group?

 

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